ABOUT COPIFAX

Since our humble beginnings in 2000, Copifax has built a business based on four core values; service, integrity, professionalism and value.

Service

This is the single most important aspect of our business and something that is sorely lacking in our industry as a whole. We have a ‘customer for life’ philosophy and as such invest hugely in customer satisfaction. Not only do we have a technician to customer base ration second to none, but our major accounts have an average response time of two hours.

Integrity

We help our customers to make educated and informed business decisions that are in their best interest. We believe that by building trust and credibility we build long lasting relationships with our customers.

Professionalism

Inevitably, problems will arise in any working relationship, but it is how issues are resolved and problems are addressed that matters. Our 95% customer retention and 100% year on year growth is proof of a system that is working and of our ongoing commitment to keep our customers happy. Long gone are the days of simply selling a photocopier, nowadays companies require complex, managed integrated solutions that will give them a competitive edge in their business environment. Our consultants are highly skilled individuals who will prove the business benefits of any implementation they might recommend.

Value

Our main drive is to meet customer objectives through our solutions, be it to improve productivity, streamline process or reduce costs. Using our knowledge of the latest available technology and business trends, we offer future-proof solutions that work. Customers are also assured of the most competitive hard work and service available.

Copifax provides a single point of contact for photocopiers, printers, scanners, faxing, managed document solutions, information management, document management, consumables, stationary, telecoms and all other digital office functions.

It is our mission to:

  • Endeavour to supply our clients with the BEST products available at the most comprehensive rates.
  • Sincerely promise to provide our clients with the BEST service available in our industry.
  • Solemnly swear to maintain the highest level of honesty, integrity and openness.
  • Strive to grow Copifax into a major competitor in our market place through quality, professional staff and service excellence personified.
  • Identify potential areas of improvement and to develop cutting edge strategies to maintain a consistent level of customer satisfaction.